Widerruf und Erstattung

1 Who we are

• ChainComply BV
• Company registration: 1006.307.001
• VAT number: BE1006307001
• 2-4 Schuman Roundabout, Bruxelles, 1040 Etterbeek, Belgium
• Support & refund requests: info@chaincomply.io

2 What you are buying

You are purchasing a personalised digital Report delivered electronically (Digital Content).

3 Delivery timing

We aim to deliver your Report within 30 minutes after:

• successful payment confirmation; and
• receipt of the required inputs/permissions.

Depending on complexity or manual review, delivery may take longer (up to a few days in some cases).

4 EU/EEA and UK consumers: immediate supply and withdrawal waiver

If you are a consumer in the EU/EEA or the UK, you may have statutory rights for distance contracts, including a 14-day withdrawal right in certain cases.

However, for digital content not supplied on a tangible medium, the right of withdrawal can be lost once performance begins if:

• you give prior express consent for immediate supply; and
• you acknowledge that you will lose your right of withdrawal once performance begins.

Checkout requirement: Where applicable, we ask you to tick a checkbox confirming (a) and (b). We log this consent and acknowledgement (timestamp, order ID, checkbox version) for audit purposes.

5 Refund eligibility (beyond statutory rights)

Our policy: no refunds after delivery, except for non-delivery or defect.

A. Non-delivery

If you do not receive access to your Report within the delivery timeframe (including any communicated manual review timeframe), contact info@chaincomply.io. If we confirm non-delivery due to our systems, we will either:

• re-deliver the Report; or
• issue a refund (where appropriate).

B. Defect

If your Report is defective (for example, it cannot be accessed, or it is materially incorrect due to a processing error on our side), contact info@chaincomply.io. We will assess and, where appropriate, provide a remedy such as:

• fixing/re-generating the Report; or
• refunding the Report price if we cannot reasonably fix the issue.

Not covered as "defect":

• dissatisfaction with bank decisions or outcomes (banks differ and approval is not guaranteed);
• issues caused by incomplete/inaccurate inputs or missing wallets/exchanges; or
• user-provided narrative content that is inaccurate or includes unnecessary personal data.

6 How to request a refund

Email info@chaincomply.io with:

• your order ID / receipt reference,
• the email used for purchase,
• the issue (non-delivery or defect),
• screenshots or details if relevant.

We aim to respond within 1 week. If a refund is approved, it will be processed to the original payment method. Refund timing depends on your bank/card issuer and typically takes 2 days.

7 Chargebacks and disputes

If you initiate a chargeback/payment dispute, we may suspend access while it is investigated. We encourage you to contact us first so we can resolve issues quickly.

For dispute evidence, we may retain and provide (as needed to prevent fraud and respond to payment disputes):

• proof of the policy terms accepted at checkout (including the digital content waiver checkbox log, where applicable),
• delivery confirmation logs (timestamps and access/download events),
• relevant support correspondence.

8 Contact

Refund and support requests: info@chaincomply.io